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Privacy Policy for Malaya Travel LLC

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  1. Introduction

Welcome to Malaya Travel LLC. At Malaya Travel, the protection of your privacy is our primary concern. This Privacy Policy outlines the guidelines for data collection and usage across our platforms, encompassing our website and associated services. By utilizing the Malaya Travel website, you are consenting to the practices detailed in this privacy statement.

Malaya Travel LLC operates under a commitment to transparency, honesty, and trust. We understand the significance of the personally identifiable information you may share while engaging with our website. Rest assured, any information you provide will be handled in strict accordance with this privacy policy, reflecting our dedication to maintaining the highest standards of data protection.

In our pursuit of offering exceptional travel experiences, we prioritize the security and confidentiality of your data. Please note that this privacy policy may be subject to periodic updates and modifications. We will ensure that you are informed of any such changes by updating this page. We encourage you to refer back to this page to stay informed and to ensure your continued satisfaction with our privacy practices. The last revision of this policy was conducted on September 25, 2023.

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  2. Information Collection

At Malaya Travel LLC, we collect information in various ways to ensure a personalized and streamlined travel experience for you. Your privacy is our priority, and we collect data through different interactions and services to better serve your travel needs. The following outlines the methods and types of information we may gather:

2.1. Direct Interaction:

  • Online Enquiry Form: When you submit inquiries through our online form on the website.

  • Communication Channels: Information collected during phone calls, emails, and other messaging platforms as you engage with our travel consultants.

  • Group Travel: If you're traveling with others, we require that you ensure they understand how their information will be utilized and that they have granted permission for sharing it with us.

2.2. Personally Identifiable Information:

  • Basic Information: Such as your first name, last name, email address, and telephone number for effective communication and itinerary planning.

  • Travel Arrangements: Additional data may be necessary to reserve flights, accommodations, tours, etc., including address details, date of birth, passport number, and passport copy.

  • Frequent Traveler Details: For flight loyalty programs, we may collect frequent flyer numbers to enhance your travel benefits.

2.3. Sensitive Information Policy:

  • Avoidance of Sensitive Information: We are committed to refraining from requesting sensitive personal information unless crucial for specific trip requirements. Examples of such sensitive information include racial or ethnic background, political standing, religious beliefs, mental health, or sexual preference.

  • Health-Related Data: In cases where your trip involves physical demands or requires special access due to a disability, we may request information related to your physical health.

2.4. Voluntary Provision of Information:

  • We do not collect personal information unless voluntarily provided: We do not gather personal data unless shared voluntarily by you.

  • Required Information: However, specific services or actions, such as creating an account on our platform or contacting us via email, may necessitate the provision of certain personal details.

2.5. Purpose of Information Usage:

  • Communication and Services: Information collected is used for communication related to services and products requested from us and for adding you to our mailing list.

  • Future Data Collection: Additionally, we may gather additional personal or non-personal information in the future, always ensuring your privacy and data protection.

Your privacy and the security of your data are of utmost importance to us. We aim to maintain a high standard of data protection and usage in line with our commitment to offering exceptional travel experiences.

 

   3.Use of Information

At Malaya Travel LLC, we use the information collected in ways that prioritize your experience and cater to your travel needs. Our practices align with ensuring effective service delivery and maintaining the utmost respect for your privacy:

3.1. Service Delivery and Communication:

  • Operational Purposes: The personal information gathered is primarily used to operate our website(s) and to facilitate the services requested by you.

  • Information Communication: We may inform you about other products or services available through Malaya Travel and its affiliates based on your preferences.

3.2. Third-Party Engagement:

  • Non-Sharing of Customer Lists: We do not sell, rent, or lease our customer lists to third parties.

  • Limited Information Sharing: In specific instances where contact is made on behalf of external business partners regarding a service or offering of potential interest, your personally identifiable information is not transferred to these parties. Data may be shared with trusted partners solely to perform statistical analysis, provide support, or arrange deliveries, with strict mandates to uphold confidentiality and utilize the data only for service provision.

3.3. Legal Compliance and Safety Measures:

  • Legal Obligations: In rare instances mandated by law or in good faith belief necessitating action to conform with legal processes or protect and defend our rights or property, your personal information may be disclosed without prior notice.

  • User Behavior Tracking: We may track user behavior on our websites to tailor content and advertising to suit your interests based on the pages you visit.

3.4. Automatic Data Collection:

  • Information Gathering: Details about your computer hardware and software, such as IP address, browser type, access times, and referring website addresses, may be automatically collected. This information is used for service operation, maintenance, and to generate general usage statistics for our website.

3.5. Contractual Agreement and Internal Record Keeping:

  • Minimum Necessary Information: We collect the minimum required personal information necessary to prepare custom travel itineraries, make reservations, and fulfill our contractual obligations to provide travel services.

  • Data Storage and Usage: Your information is stored on secure servers for internal record-keeping purposes for a period of five years to assist in improving our services and communication.

  • Communication and Unsubscribe Options: We use this information for communication purposes, such as sending offers and company updates. You have the option to unsubscribe from these communications at any time.

3.6. Third-Party Disclosure:

  • Non-sharing with Advertisers: We do not share personal information with third-party organizations for marketing purposes. However, we may share your information with contractors, service providers, and suppliers to fulfill our obligations as a tour operator.

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  • 4.Protection and Security

At Malaya Travel LLC, safeguarding your personal information is a priority, and we employ various security measures to ensure the protection of your data. Our commitment to securing your information involves:

4.1. Secure Website Operations:

  • HTTPS Encryption: Our entire website operates over HTTPS, utilizing a Let's Encrypt certificate, ensuring a secure connection between your browser and our servers.

  • Data Transmission Protection: When transmitting personal information to external websites, we use encryption protocols such as the Secure Sockets Layer (SSL) to ensure data protection.

4.2. Security Measures:

  • Striving for Protection: We strive to implement appropriate security measures to prevent unauthorized access, use, or alteration of your personal information.

  • Limitations of Online Security: While we endeavor to protect your information, it's important to recognize that no data transmission over the internet or wireless networks can be guaranteed 100% secure. Factors beyond our control, such as inherent internet security limitations, may impact the security, integrity, and privacy of data exchanged on our website.

4.3. Email Communication and Opt-Out:

  • Marketing Communications: Periodically, we may contact you via email for various purposes such as announcements, promotions, alerts, or general communication.

  • Opting Out: Should you wish to stop receiving marketing or promotional communications via email, you can unsubscribe using the provided link at the end of the emails.

4.4. Rights and Requests:

  • Access to Information: We are happy to provide access to the information we hold about you. You can request a copy by contacting us at the provided email address or mailing address.

  • Rectification and Deletion Requests: It's essential that the information we hold is accurate. You have the right to request rectification, erasure, or deletion of your information. Simply contact us through the provided email or mailing address.

Please be aware that these security measures and rights acknowledge our commitment to securing your data, respecting your privacy, and facilitating your control over your personal information.

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    5.  Cookies and Tracking

At Malaya Travel LLC, we utilize cookies to enhance your browsing experience and offer personalized features. Cookies are small text files stored on your computer's hard drive that enable the website to recognize your device and preferences for improved functionality. Our use of cookies adheres to your privacy and offers you more tailored services. Here's how we implement and handle cookies:

5.1. Purpose of Cookies:

  • Enhanced Website Experience: Cookies help us analyze web traffic and user behavior, enabling us to understand which pages are most popular and engaging for our travelers.

  • Google Analytics: We employ Google Analytics tracking cookies to identify popular pages and engaging content. These cookies have a short retention period and are automatically removed from your hard drive after this timeframe.

5.2. Improving User Experience:

  • Personalization without Personally Identifiable Information: Cookies do not grant us access to your hard drive or any personally identifiable information. They are used to provide a better and more enriching experience on our website without compromising your privacy.

  • Opt-Out Option: You have the option to decline cookies within your web browser's privacy settings if you prefer not to be tracked.

5.3. Cookie Management:

  • Control Through Browser Settings: Most web browsers offer control over cookies through their settings. You can manage, view, and delete cookies. To learn more about cookies and how to manage them, visit aboutcookies.org or allaboutcookies.org.

  • Google Analytics Opt-Out: To opt-out of being tracked by Google Analytics across all websites, you can visit Google's opt-out page

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  • 6.Third-Party Links

At Malaya Travel LLC, our website may contain links to external sites for your convenience and further information. It's important to note that we are not accountable for the content or privacy practices of these external sites. We encourage all users to exercise caution and be mindful when they leave our site and to review the privacy statements of any other website that collects personally identifiable information.

Please be aware that once you navigate away from our site through these linked platforms, our privacy policy will no longer be applicable. Each external site has its own privacy policies and terms of service, which may differ from our own. We advise you to carefully review the privacy practices of these external sites to understand how they handle and protect your personal information.

The inclusion of links to third-party websites on our platform does not imply endorsement or validation of their content, policies, or practices. However, we aim to ensure that these external links are relevant, reputable, and of potential interest to our users.

Should you have any concerns or questions regarding the privacy practices of external sites linked from our platform, please contact the administrators of those respective sites for clarification and information.

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   7. Changes to the Privacy Policy

At Malaya Travel LLC, we may periodically update and modify our Privacy Policy to ensure it aligns with evolving legal requirements, technological advancements, and business practices. We commit to informing you of any significant changes in the way we manage and treat personal information. Please review this section to understand our approach to handling policy modifications:

7.1. Notification of Modifications:

  • Notice of Changes: We reserve the right to modify this Privacy Policy from time to time. We will notify you about significant changes in the way we handle personal information by sending a notice to the primary email address specified in your account.

  • Prominent Notices: We may also place a prominent notice on our website or update the privacy information on this page to inform you of any significant policy alterations.

7.2. Acknowledgment and Acceptance:

  • Continued Use Acknowledgment: Your continued use of our websites and services after such modifications will indicate your acknowledgment of the updated Privacy Policy.

  • Agreement to Updated Terms: By continuing to use our websites and services following the posting of any updates or changes to our terms, you agree to abide by and be bound by the modified Privacy Policy.

7.3. Acceptance of Terms:

  • Implicit Acceptance: Through your use of our websites, you are accepting the terms and conditions stipulated within our Privacy Policy. If you do not agree with our terms, please refrain from further using our websites.

  • Continued Use Acceptance: Your continued use of our websites following the posting of any updates or changes to our terms signifies your agreement and acceptance of such modifications.

It is essential to regularly review our Privacy Policy to stay informed about how we handle and protect your personal information. Your continued use of our services implies acceptance of any revisions to this Privacy Policy.

 

   8. Contact Information

If you have any inquiries, concerns, or comments about our Privacy Policy or our data handling practices, or if you believe Malaya Travel LLC has not adhered to this policy, please reach out to us using the following contact information:

Postal Address: Malaya Travel LLC

17000 N Bay Road, Suite 605

Sunny Isles Beach, Florida, 33160

Email: For privacy and data-related inquiries, please contact us at peter@malayatravel.com.

Telephone: +1 (786) 833 0625

 

We welcome and value your feedback. For any privacy concerns or questions regarding the handling of your personal information, please don't hesitate to contact us. Your inquiries will be addressed promptly and thoroughly by our team.

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